Find answers about product fitment, custom sizing, delivery, installation and returns. If you are unsure whether a component is suitable for your vehicle, please contact us before ordering.
Contact DORProducts and fitment
How do I know whether a part fits my vehicle?
Check the fitment information on the product page, including the vehicle model, model year and any stated axle or steering variations. If your vehicle has a different axle, altered mounting points or other steering or suspension modifications, contact us before ordering with clear photographs and details of the changes.
Do you supply parts for standard vehicles?
Yes. We offer vehicle-specific components for a range of standard applications. Select the exact product listed for your vehicle. If your vehicle differs from its original specification or you are uncertain about compatibility, contact us before ordering.
What is included with each product?
The supplied components vary between products. Check the individual product description to confirm whether joints, jam nuts, spacers, mounting hardware or other accessories are included. Product photographs may show additional items for illustration, so please contact us if anything is unclear.
Where are your products manufactured?
Applicable DOR steering and Panhard bars are machined and inspected in our UK workshop. Other products and components are sourced from selected UK and international manufacturing partners. The individual product description will provide further information where relevant.
Custom orders
How do I order a custom steering or Panhard bar?
Download the relevant form from our Custom Sizing page and complete all the requested measurements. Return it with your contact details, vehicle information and clear photographs of the steering or suspension arrangement. We will review the information before confirming the appropriate product.
What measurements and photographs do you need?
Follow the relevant DOR sizing template carefully and complete every requested measurement. Include clear photographs showing the complete installation area and any non-standard components. Do not rely solely on a bent, damaged or unidentified existing component as your measurement reference.
Can I change or cancel a custom order?
Contact us immediately if you need to change or cancel an order. Once manufacturing has started, we may not be able to alter or cancel a component being produced to your measurements. We will confirm what is possible based on the stage the order has reached.
Orders and delivery
Are your products in stock or made to order?
Availability varies between products. Some items are held in stock, while made-to-order and custom products require manufacturing time. If you need an order by a particular date, contact us before purchasing so we can confirm the current position.
When will I receive my order?
Production time and courier delivery time are separate. Once your order has been dispatched, you will receive a confirmation email with tracking information where available. Delivery time varies according to the destination and courier service.
How much does shipping cost?
Shipping is calculated from the delivery location and the contents of the order. The available services and prices are shown during checkout before payment. Please contact us if you require a shipping quote or have an unusual delivery requirement.
What should I do if my order arrives damaged, incomplete or incorrect?
Contact us promptly with your order number, photographs of the parcel and packaging, and photographs of the affected components. Do not install or use a component if you believe it may be damaged or incorrect.
Fitting and safety
Do you provide fitting guides?
Yes. Fitting guides and installation videos are available for a growing selection of vehicles and products. Visit our Fitting Guides page to see what is currently available.
Steering and suspension components are safety-critical. Installation should be completed by a suitably competent person following the product instructions and vehicle manufacturer’s requirements.
Should the steering alignment be checked after installation?
Changes to steering components can affect vehicle alignment. After installation, check that all components move freely throughout the available steering and suspension travel and have the alignment checked by a competent professional.
Returns and support
Can I return a custom-made item?
Products manufactured to a customer’s measurements cannot normally be returned simply because the customer has changed their mind. This does not affect statutory rights if a product is faulty, not as described or otherwise fails to meet the required legal standards. Please read our Returns Policy and contact us before returning anything.
What should I do if I believe a part has a manufacturing fault?
Stop using the component and contact us with your order number, clear photographs and an explanation of the issue. We will review the information and advise you on the next steps. Your statutory consumer rights are not affected.
Still cannot find the answer?
Email Info@dor4x4parts.co.uk, call 07519 720491, or use the website contact form. Please include your vehicle details, order number and photographs where relevant so we can help efficiently.