Refund policy

Last updated: 21 August 2026

This policy explains how cancellations, returns and refunds are handled by DOR 4x4 Parts, a trading name of Danells Off-Road Ltd. It does not limit any rights you have under consumer law.

Changing your mind

If you are a consumer who bought online, you normally have the right to cancel your order without giving a reason. You must tell us that you wish to cancel within 14 calendar days after the goods are delivered to you or to a person you nominated to receive them. If an order is delivered in separate instalments, the period starts after the final item is delivered.

To cancel, email info@dor4x4parts.co.uk with your name, order number, the items being returned and a clear statement that you wish to cancel. You may use any clear written statement; no particular form is required.

After telling us that you wish to cancel, you must send the goods back within a further 14 calendar days.

Products that can be returned

The change-of-mind right normally applies to stocked products and to standard products that are manufactured or assembled only after an order is placed. Describing a standard product as “made to order” does not by itself remove the cancellation right.

Custom and personalised products

The change-of-mind cancellation right does not normally apply to goods made to your specifications or clearly personalised for you, such as a part manufactured to dimensions, configuration or features uniquely requested by you. We will identify or agree genuinely bespoke work before accepting the order.

This exception does not affect your rights if a custom or personalised product is faulty, not as described, incorrectly supplied or otherwise does not conform to the contract.

Return condition and inspection

You may inspect goods in the same way that you reasonably could in a shop. Please return them complete and, where reasonably possible, with their original packaging, instructions, accessories and fixings.

You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Installing, modifying, painting, machining or using a part may reduce its value if this goes beyond reasonable inspection. This rule does not restrict your rights in relation to faulty or misdescribed goods.

How to return an item

Please contact us before sending anything back so that we can identify the return and provide any necessary instructions. Pack the item securely and include your order number.

Returns address:
DOR 4x4 Parts / Danells Off-Road Ltd
23 Derwood Grove
Peterborough
England
PE4 5DD
United Kingdom

For change-of-mind returns, you are responsible for the direct cost of returning the goods unless we have agreed otherwise. We recommend using a suitable tracked and insured service because you are responsible for the goods until we receive them.

Refunds for cancelled orders

When the cancellation right applies, we will refund the price paid for the returned goods and the cost of our least expensive standard delivery option. If you chose an enhanced or express service, we do not have to refund the additional delivery cost above our standard option.

We will make the refund without undue delay and no later than 14 days after the day we receive the returned goods, or, if earlier, 14 days after the day you provide evidence that you sent them back. We may withhold the refund until we receive the goods or you provide evidence of return.

Refunds are normally made using the same payment method used for the original purchase, unless you expressly agree otherwise. We will not charge a fee for issuing the refund.

Faulty, damaged, incorrect or misdescribed goods

You have statutory rights when goods are faulty, not of satisfactory quality, unfit for purpose, not as described, damaged in transit or incorrectly supplied. For consumers, these rights can include a short-term right to reject qualifying goods within 30 days and, depending on the circumstances, repair, replacement, a price reduction or a refund.

Contact us at info@dor4x4parts.co.uk with your order number and a description of the problem. Photographs or video may help us assess the issue, but we will not use an unreasonable evidence requirement to restrict your legal rights.

Where goods do not conform to the contract, we will cover the reasonable cost of returning them. Please contact us before arranging a return so that we can agree an appropriate method. Do not dispose of an item unless we have confirmed in writing that you may do so.

Cancelling before dispatch

If you wish to cancel before dispatch, contact us promptly. If we can stop fulfilment, we will cancel and refund the order. For genuinely bespoke goods, work may begin before dispatch and the statutory change-of-mind right may not apply; we will explain and agree any relevant custom specification before accepting the order.

Business purchases

The statutory consumer cancellation rights described above apply to individuals acting mainly outside their trade, business, craft or profession. If you purchased wholly or mainly for business purposes, contact us so that we can assess the return under the contract and applicable law. This does not remove rights that cannot lawfully be excluded.

Contact

DOR 4x4 Parts is a trading name of Danells Off-Road Ltd, company number 15548120, registered in England and Wales.

Email: info@dor4x4parts.co.uk
Telephone: 07519 720491
Registered office and returns address: 23 Derwood Grove, Peterborough, England, PE4 5DD, United Kingdom