Shipping policy

Last updated: 21 August 2026

This shipping policy applies to orders placed with DOR 4x4 Parts, a trading name of Danells Off-Road Ltd.

Dispatch times

Dispatch time is the time we need to prepare your order before it is handed to the delivery carrier. It is separate from the carrier's delivery time.

Stocked products: normally dispatched within 3 working days.
Made-to-order, custom and bespoke products: normally dispatched within 2 working weeks.

A working day is Monday to Friday, excluding public holidays in England. If a product has a different lead time, we will show this on the product page or agree it with you before accepting the order. Orders containing products with different lead times may be dispatched together when all items are ready, unless we agree to split the shipment.

Delivery services and charges

Available delivery services, estimated delivery times and charges are shown at checkout. They depend on the destination, parcel size, parcel weight and carrier availability. Delivery estimates supplied by a carrier are estimates rather than guaranteed delivery dates unless we expressly agree a guaranteed service with you.

Unless we agree otherwise with you, we will deliver your order without undue delay and no later than 30 days after the contract is made. A longer lead time clearly shown before purchase or otherwise agreed with you forms part of the contract.

United Kingdom delivery

We deliver throughout the United Kingdom using the services available for your order at checkout. Some large, heavy or unusually shaped products may require a specialist service or a separate delivery quotation. We will contact you before dispatch if this applies.

International delivery

We intend to ship internationally wherever a suitable delivery service is available. The destinations and services currently available for a particular order are shown at checkout. If checkout does not offer a service to your destination, contact us and we will confirm whether we can provide a quotation.

Unless checkout expressly states otherwise, international delivery charges do not include import VAT, customs duties, brokerage fees or other charges imposed by the destination country. The recipient is responsible for these charges and for complying with local import requirements. Customs clearance may delay delivery and is outside our reasonable control.

Tracking

Where the selected carrier provides tracking, we will send the tracking details to the email address supplied with the order after dispatch. Tracking information can take time to become active in the carrier's system.

Delivery address and failed delivery

Please check that your delivery name, address, postcode, telephone number and email address are complete and accurate before submitting your order. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has entered fulfilment.

If a parcel is returned to us because the address supplied was incorrect or incomplete, or because delivery was refused or not collected, we may charge the reasonable cost of sending it again. This does not affect your statutory rights.

Risk, loss and damage

If you are a consumer and we arrange delivery, the goods remain at our risk until they come into the physical possession of you or a person you have identified to receive them. If you appoint a carrier that we did not offer, risk passes when the goods are delivered to that carrier, as provided by law.

Please inspect the parcel when it arrives. If an item is missing, damaged in transit or has not arrived within the expected timeframe, contact us as soon as reasonably possible at info@dor4x4parts.co.uk. Photographs of the parcel, packaging, label and damage will help us resolve a carrier claim, but reporting damage does not remove your statutory rights.

Delays outside our control

If delivery is delayed by an event outside our reasonable control, we will contact you as soon as reasonably possible and take steps to minimise the delay. Your legal rights concerning delayed delivery remain unaffected.